Returns, Refunds, Replacements & Cancellations
We provide a transparent and customer-friendly return framework to ensure confidence in every purchase.
If you are not fully satisfied, you may request an exchange (equal value) or a refund, subject to the eligibility conditions below.
Eligibility for Returns
Products are covered under a 7-day refund/replacement window from delivery, provided items are unused, in original condition, and in original packaging.
- Non-returnable examples include jewelries, bags, and paper lamps.
- Fabric lengths less than one meter are non-returnable.
Damaged or Defective Items
If your item is damaged or defective, contact support within 48 hours of delivery with photographs. Eligible cases may receive replacement or full refund including shipping-related charges.
Return Process
Step 1: Contact support within 7 days via email or customer channels.
Step 2: Pack the item in original packaging with tags and Product UID.
Step 3: Ship/pickup as instructed by support.
Step 4: After inspection, refund/replacement is processed.
- Domestic (India): return shipping is generally arranged/covered by IndiTemptation.
- International: return shipping and customs-related costs are customer responsibility.
- Refunds are issued to original payment method, typically within 10 business days after confirmation.
- Replacement is subject to stock availability; if unavailable, full refund applies.
Cancellations
Orders can be canceled before shipment for a full refund. If already shipped, the order can be returned after delivery per return conditions.
Custom or personalized products cannot be canceled once production has started.
Dispute Resolution and Contact
We encourage direct communication first. If unresolved, mediation/arbitration mechanisms may be used as per applicable laws in Kolkata, India.
Support: contact@inditemptation.com | WhatsApp: +91 8100392825.